999, what’s your emergency? Find the numbers you need to know

Whether it’s an emergency or you have a consumer rights issue, here’s a list of the essential phone numbers you need for life in Abu Dhabi

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From road traffic accidents to consumer rights, we can’t always place our trust in Google to find us the right people to contact when we need them.

With that in mind – and to save you some frustration – we’ve collected some of the most important numbers you need to know for daily life in the capital.

Emergency services

General emergencies

For general emergency services, 999 is the number to dial, where your call will be directed according to the nature of your emergency.

  • Police: 999, or for non-emergent situations, call 02 446 1461
  • Ambulance: 998
  • Fire: 997
  • Coastguard: 996

Road traffic accident

For minor accidents, you’ll need to call traffic safety service Saaed for a report and assistance. Contact: 800 72233, saaed.ae

For a major incident, or if you witness a crash, call the emergency services.

Energy emergency

Whether you can smell gas or there’s a problem with your electrical supply, Abu Dhabi Distribution Company is the contact you need. Contact: 800 2332, addc.ae

Civil issues

Neighbour relations

While your first port of call should be to speak directly with your neighbour or landlord in case of any issues, if you suspect something serious and life-threatening, complaints can be referred to the police on the non-emergent line. Contact: 02 446 1461

If your neighbours are committing antisocial behaviour such as littering in common areas inside the building, contact your landlord or building management. For all activity outside your building, you’ll need to contact Abu Dhabi Municipality: 800 555,
dmat.abudhabi.ae

Child abuse

If you suspect that a child may be subject to abuse, the UAE has a dedicated 24-hour confidential hotline. Reports can also be made online. Contact: 116 111, moi-cpc.ae

Noisy neighbourhoods

Construction noise is part of living in a developing city. But if it’s 2am and the drilling is keeping you from sleeping, speak to Abu Dhabi Municipality. Contact: 800 555, dmat.abudhabi.ae

Consumer rights

Whether you’ve purchased a faulty item and are struggling for a refund or need to make a complaint about counterfeit goods, the Consumer Protection Section at the Abu Dhabi Department of Economic Development deals with consumer issues. Contact:                  800 555, consumer@adeconomy.ae

Driving offences

Got a traffic ticket you know nothing about? If you’re not at fault, you can contest the offence. First, check the Ministry of Interior app to verify photos and more information. After, you’ll need to contact the Traffic Police office to make your case, or lodge a complaint on the Abu Dhabi e-Government site. Contact: 800 3333, abudhabi.ae

Community

Animal welfare

If you see a wild animal such as a cheetah roaming the city – it has happened – residents are recommended to contact Abu Dhabi Municipality or the Environment Agency – Abu Dhabi. Contact: 02 445 4777, customerservice@ead.ae

Abu Dhabi Wildlife Centre may also be able to provide assistance; the centre helps rescue and rehabilitate wild animals. Contact: 056 491 2628, facebook.com/adwcwildlife

With the establishment of the animal protection law, if you find any suspected cases of abuse, you’ll need to report it to Abu Dhabi Police. Contact: 02 446 1461, customerservice@adpolice.gov.ae

However, for any creatures in distress, animal advocacy organisations including Animal Action UAE and Animal Welfare Abu Dhabi may be able to provide advice on what to do next. To find out more, visit: facebook.com/animalwelfaread, facebook.com/animalactionuae

Food hygiene

If you’ve fallen ill from something you ate in the city or want to report a less-than hygienic establishment, you’ll need to get in touch with Abu Dhabi Food Control Authority. Contact: 800 555, inquiries@adfca.ae

Road safety

Reckless drivers can be reported using a number of government apps, including Ministry of Interior, CityGuard and Abu Dhabi Police, which are free to download from the App Store and Google Play.

Lost and found

Dropped your wallet somewhere in the city – or found an item someone else has lost? You’ll need to get in touch with Abu Dhabi Police. Contact: 02 446 1461, customerservice@adpolice.gov.ae

WORDS Camille Hogg
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